Privacy Policy

Effective Date: July 23, 2025

Overview

Eloquent Analytics, LLC ("Eloquent Analytics," "we," "us," "our") provides consulting services in data strategy, semantic architecture, and AI solutions, as well as an SMS-based job-search coaching service ("Job Matching Service"). This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, engage our consulting services, or interact with the Job Matching Service.

1. Information We Collect

When you contact us through our website, email, phone, or sign up for the Job Matching Service, we may collect:

  • Your name and contact information (email address, phone number)
  • Information about your organization and data challenges
  • Technical information your browser sends when visiting our site (IP address, browser type, pages visited)
  • Mobile phone number, required to deliver SMS messages for the Job Matching Service
  • Optional personal identifiers (e.g., career interests) provided to personalize coaching
  • Conversation logs and usage metadata (timestamps, message content, engagement data) to support Job Matching Service functionality and improvement

2. Collection Methods

We collect information through:

  • Our website contact and inquiry forms
  • Email and phone correspondence
  • Web opt-in form where you enter your phone number (and optionally name/email) and agree to this policy for the Job Matching Service
  • SMS opt-in by texting a keyword (e.g., "START"), followed by a confirmation request ("Reply YES to confirm") to ensure explicit consent

3. How We Use Information

We use collected information to:

  • Respond to your inquiries and provide consulting services
  • Deliver coaching messages, job-search advice, and reminders via the Job Matching Service
  • Respond to your queries via chatbot
  • Improve our website, service offerings, and Job Matching Service functionality
  • Monitor service performance and troubleshoot issues
  • Provide user support and assistance
  • Comply with legal obligations

4. Message Frequency

If you subscribe to the Job Matching Service, you can expect approximately 1 to 3 messages per week. Frequency varies based on your engagement.

5. Consent and Opt-Out

By signing up for the Job Matching Service via form or SMS and confirming, you consent to receive messages and to this policy. To unsubscribe, reply "STOP" or "UNSUBSCRIBE." We will send one confirmation message, cease messaging, and delete your data within 30 days.

6. Data Sharing

Eloquent Analytics, LLC does not sell, rent, share, or distribute your personal data for marketing purposes. Data may be shared with service providers (e.g., SMS delivery platforms) under strict confidentiality and only to facilitate our services. Data may also be disclosed if required by law (e.g., subpoena, court order).

7. Data Security and Retention

We implement security measures such as encryption, secure storage, and access controls to protect your data. However, no method of transmission over the internet is completely secure. Personal data is retained only as long as necessary. For Job Matching Service subscribers, after opt-out or prolonged inactivity, your data is deleted within 30 days.

8. User Rights

You may request access to, correction of, or deletion of your personal information by contacting us (see below). We will verify identity before fulfilling such requests.

9. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect information from minors and will delete any we become aware of.

10. Updates to This Policy

We reserve the right to update this Privacy Policy. Changes will be noted with a revised effective date.

11. Contact Information

Questions about this policy may be directed to:

Eloquent Analytics, LLC
25 N Market Street, Suite 109
Jacksonville, FL 32202
privacy@eloquentanalytics.com

By accessing or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.